See below our terms & conditions regarding our website hosting services:

The Services:

  1. We may need to change the service as a result of legislative, regulatory or other changes requiring us to do so. We will endeavour to provide you with twenty one (21) days’ notice in advance of such alteration taking effect, but cannot always guarantee to do so.
  2. We may also need to temporarily suspend the service without notice in order to repair, maintain or improve the service or our network, or in an emergency. If we need to do this, we will try to keep you informed and will try to keep interruptions to a minimum, but we cannot always guarantee to do so.
  3. The provisions of this clause relating to your obligations are intended as guidelines and are not meant to be exhaustive. Generally, conduct which violates law, regulation or applicable code of practice, or which is reasonably considered to be offensive, defamatory, blasphemous, obscene, abusive, derogatory, of a pornographic nature or otherwise unacceptable, or which is in breach of data protection and privacy principles, or which infringes the intellectual or proprietary rights of any third party, whether or not expressly mentioned in this clause, is prohibited. We reserve the right at all times to prohibit and/or suspend activities that damage or could potentially damage its commercial reputation and goodwill or that of third parties.
  4. Unless otherwise specified services do not include back up of your data. You are responsible for the back up of your own files and data for your own internal network and all equipment that is connected to the Internet. In particular, it is your responsibility to ensure that your firewalls and anti-virus protection are kept up to date and are sufficient for your needs.

Duration

  1. Unless otherwise specified the Contract will start when we accept your order for service(s), which we will acknowledge in writing by sending you an email to the email address notified to us in your order and will continue in accordance with the terms applicable to a particular service and for the subscription period applicable to the service(s) in question.
  2. At least seven days prior to the domain renewal period, we will remind you of the impending expiry of the domain by notice to the then current email. The service will lapse unless we receive payment for the extended term of the subscription. We will not be liable in respect of the non-renewal of a service if, having sent you a renewal notice, we do not receive notice of renewal and the applicable payment, or if you fail to notify us of a change of contract details.

Charges and Payment Methods

  1. Charges are payable as specified in the specific terms and conditions relating to the service(s) in question and are due on an ongoing basis until this Contract is terminated.
  2. The charges are inclusive of any third party disbursements that we may make on your behalf, for example registration fees payable to the applicable domain name registry.
  3. VAT and other taxes and duties (where applicable) are payable in addition to the charges for the service(s) and for EU customers VAT rates are determined by your country of residence.
  4. If you do not make payment on the due date, we will:
    1. suspend the service(s) until payment is made in full, and/or
    2. terminate the Contract in whole or in part and cease providing the service(s).
  5. Any payment paid to us by you in payment of the request and/or services, is not honoured for any reason:
    1. registration and/or the service to which the payment relates will be suspended pending payment of the outstanding account in full together with a “failed payment” charge of £25 plus VAT.
    2. you will not be able to register new domains or set up new services or transfer services away but services already paid for will continue to operate. The commencement date of the Contract is the time of the order. Monthly and auto-renewable services may be terminated by not less than ten (10) working days notice, via your online Account with us, expiring on your billing date for the product specified in your Account with us.
  6. Where a payment is made to us via bank transfer of any kind, all bank charges incurred will be your responsibility.
  7. Where you have opted either online, or through one of our representatives, to pay for any services on a monthly basis by Direct Debit:
    1. you agree that the first payment for the service will be taken by credit or debit card and all subsequent monthly payments will be taken via Direct Debit.
    2. we will send you advance notice by email to the email address specified on your online account giving details of the service the Direct Debit relates to, the total amount, the frequency and date when the amount will be collected.
    3. we confirm that the advance notice will be sent to you at least seven (7) days before the date when the Direct Debit will be collected.
    4. an advance notice will only be sent when a Direct Debit is setup or modified.
    5. we will not initiate any Direct Debit on your account unless authorisation has been received by you.
    6. if the Direct Debit fails we will send an email to the email address listed on your online Account to advise you of the failure. You agree that under these circumstances any future payments will be taken from the credit or debit card listed on your Account until such time as the Direct Debit is authorised by the Bank or Building Society or until you contact us to make alternative payment arrangements.
    7. in the event that you change Bank or Building Society we will be notified of such change by BACS and any existing Direct Debit for the service will be cancelled. An email will then be sent to you to request that you setup a new Direct Debit via your online Account. You agree that under these circumstances any future payments will be taken from the credit or debit card listed on your Account until such time as any new Direct Debit is setup or until such time as you contact us to make alternative payment arrangements.
    8. following cancellation of any Direct Debit you authorise us to take any future payments for the service, to which the Direct Debit relates, from the credit or debit card listed on your Account. If you wish to terminate the service, please refer to our general and specific terms and conditions.
    9. in the event that you terminate the service, but we have not received any instructions from you with regard to cancellation of the Direct Debit associated with the service, you authorise us to take any outstanding payments for the service from the credit or debit card listed on your Account and then to cancel the Direct Debit with your Bank or Building Society.
    10. you can cancel any Direct Debit, at any time. If you wish to cancel any Direct Debit you can either:
      1. write to your Bank or Building Society, sending a copy of the letter to us; or
      2. send an enquiry to the Customer Care Department from the support section of your online account ten (10) working days prior to the next monthly renewal date for the service. We confirm that any cancellation for a Direct Debit via an enquiry will be completed within three (3) working days of the receipt of the enquiry.
    11. following cancellation of any Direct Debit you authorise us to take any future payments for the service, to which the Debit Debit relates, from the credit or debit card used for the first payment of the service. If you wish to terminate the service, please refer to our general and specific terms and conditions.
    12. in the event that you terminate the service, but we have not received any instructions from you with regard to cancellation of the Direct Debit associated with the service, you authorise us to take any outstanding payments for the service from the credit or debit card used for the first payment of the service and then to cancel the Direct Debit with your Bank or Building Society.
  8. Renewals
    1. We will advise you of the impending expiry of the services and give you notice. The notice will be sent to the then current email address specified by you on your Account.) In the event the payment fails, we will notify you via e-mail and it will be your responsibility to make alternative payment arrangements for your service renewal. We will not be liable in respect of the non-renewal of a service if, having sent you a renewal notice, we do not receive notice of renewal and the applicable payment, or if you fail to notify us of a change of contact details.
    2. It is your responsibility to ensure that any products/services which you have selected to auto renew through your account with us, have valid up-to-date credit/debit card details assigned to it/them at all times. We cannot be held responsible for failed payments or loss of any product or service(s) as a result of invalid, expired or missing credit/debit card details.

Termination and suspension:

  1. The Contract may be terminated by you:
    1. at the renewal date by not renewing the subscription or
    2. with immediate effect on giving us written notice of termination, if we are in material breach of any obligation under the Contract and, where we can remedy that breach, have failed to do so within thirty (30) days of receiving notice from you specifying the breach and requiring its remedy; and/or
    3. immediately upon written notice if we become insolvent, a receiver is appointed over the whole or any part of our assets, enter into any composition arrangement with creditors, or have an order made or resolution passed for us to be wound up.
    4. on a change to the terms and conditions, by serving us notice in accordance with clause 1d.
  2. We shall be entitled to terminate the contract immediately on serving written notice if:
    1. you do not pay to us by its due date any sum due;
    2. the supply of the service and/or additional services to you may (in our reasonable opinion) expose us to the risk of litigation or other civil proceedings;
    3. you commit any other material or repeated breach of this agreement and, if it is capable of being remedied, fail to remedy such breach within fifteen (15) days from the date of the first notice specifying the nature of the breach and requesting its remedy;
    4. you become bankrupt, enter into an arrangement with your creditors, or have a receiver or administrator appointed over all or any part of your assets.
  3. You acknowledge that, termination of the Contract for any reason will result in us ceasing to provide all the service(s), with all the consequences that flow from such cessation, including (but not limited to), deletion of hosting account(s) and mailboxes.
  4. If you terminate the Contract during the initial subscription period as specified in the specific terms and conditions applicable to the service, or the acknowledgement of order, as the case may be, we may be entitled to charge you a cancellation fee equivalent to the subscription fee for the initial period, less any sums paid by you for that initial period. Please refer to the specific terms and conditions for more information on this.
  5. We may, at our sole discretion and without prejudice to any rights we may have to terminate the Contract, suspend the provision of the service(s) immediately on sending you written notice if
    1. we are entitled to terminate the Contract pursuant to 6b, or
    2. we need to comply with an order, instruction or request of government, an emergency services organisation or other competent administrative or regulatory authority which affects our ability to provide the service, or
    3. we reasonably believe you will fail to pay any amount due under the Contract.

Exclusions and Limitations

  1. We will not be liable (whether in contract, tort including negligence, or otherwise) to you for (i) loss or destruction of data, profits, savings or contracts, or (ii) any indirect or consequential loss or damage, profits, savings or contracts, or (ii) any indirect or consequential loss or damage, costs, expenses or other claims for compensation relating to the use or the inability to use or in any other way related to or in connection with the provision of the service.
  2. We undertake to use reasonable care in maintaining and monitoring our systems and services but, where we use such reasonable care, we will not be liable for any damages or losses whether direct or indirect that you may suffer as a result of service or systems failure caused by systems or services under our control which result in our systems or services being available for you to use for less than 99% of the time they should be available under the Contract. Where such systems or service failure is caused by systems or services not under our control, we will not be liable for any damages or losses whatsoever.
  3. We will not be liable for the loss of any emails sent to mailboxes of any configuration or sent from email accounts related services provided by us. We will not be responsible for any email stored in mailboxes provided by us. Your only expectation is of preserving email downloaded from mailboxes provided by us.
  4. Our liability to you under this Contract (including, for the avoidance of doubt, but not limited to the service level agreement and the refund policy) will not exceed £5,000.
  5. While we make regular maintenance updates to our systems, firewalls and services, it is your responsibility to ensure that your system is adequately protected from viruses, worms or other disabling devices. We will not be liable for any damages or losses whether direct or indirect that you may suffer as a result of any virus, Trojan horse or other disabling device that affects services or systems, whether under our control or otherwise, caused by your failure to adequately protect its system.
  6. You and we expressly exclude any rights of third parties who may otherwise be entitled to enforce the terms of the Contract as if they were a party to it.
  7. We accept liability for death or personal injury caused by our negligence without limit and none of the limitations contained in this clause 8 apply to such liability.
  8. Your statutory rights relating to the use of reasonable care and skill in the provision of the service are not affected by the terms and conditions of the Contract. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

Personal Information

  1. By registering for the service(s) you consent to us using and/or disclosing any personal information as follows:
    1. for processing your application, which may involve a credit check which, in the case of an individual, may record that a credit check has been made and disclosing your personal and account information to a bank for the purposes of setting up a direct debit arrangement; and
    2. If necessary, providing or arranging for third parties to provide customer care facilities and bill you for the service, which may involve disclosing your personal information to third parties solely for those purposes.
    3. We may retain information that you provide and from time to time may use this information to offer you other services that we feel may be of interest to you both from us and other companies. We may contact you by post or e-mail. If you do not wish to receive this information please let us know either by e-mail using the unsubscribe link given on our mailings or by telephoning us on 0345 363 3630 and we will amend our records.

Notices

  1. All notices which are required to be given under the Contract must be sent as follows:
    1. To us by logging an enquiry through our website contact form (http://www.dedred.co.uk/dedred-web-design-main-form/) or by writing to us by first class registered post at DedRed Limited, Pendragon House, Ridings Park, Eastern Way, Cannock, Staffordshire, WS11 7FD.
    2. To you by email transmission or first or second class post to the email or postal address registered on the Contact Details page of your online Control Panel on the date when notice is sent (see clause 2 for your obligation to keep your information up to date)
    3. Any notice delivered to you shall be deemed to have been received by you:
      1. by email transmission on the date notice is sent;
      2. by first or second class post three working days after the date notice is sent
    4. Any notice delivered to us by logging an enquiry through your online Control Panel and/or by first class registered post shall only be deemed to have been received and accepted by us on acknowledgment to you by email (this does not include any auto responder sent by us) or by signing for the registered post.

General

  1. You may not transfer or sub-license the Contract or the service(s).
  2. Any inquiries we receive can expect to be replied to within 3 working days, for any further issues/queries please contact us at support@dedred.co.uk
  3. We may transfer the Contract to any group or associated company and to any business taking over the supply of the service(s) or any part of the service. We may also sub-contract the service(s) or any part of the service(s).
  4. If any provision of this Contract is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, that will not affect or impair:
    1. the legality, validity or enforceability in that jurisdiction or any other provision of this Contract; or
    2. the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of this Contract.
  5. Any delay or failure by either of us in enforcing any right under the Contract is not a waiver of that right and will not prevent that right or any other right or remedy from being exercised or enforced.
  6. In the Contract we are independent contractors and nothing in the Contract will give rise to any joint venture or partnership between us.
  7. The provision of the service(s) and the application of these terms and conditions and interpretation of the Contract are governed by English law and subject to the jurisdiction of the English courts.
  8. Neither of us shall be liable for any breach of our obligations here under where the breach results from causes beyond our control including, without limitation, restrictions of a legal or regulatory nature (“force majeure”) and we have acted reasonably and prudently to prevent and to minimise the effect of such causes. For the avoidance of doubt, where you suffer a force majeure event, you shall still be liable to pay any charges or fees which become due and payable for services supplied by us during the event of force majeure. For the avoidance of doubt, where we suffer the event of force majeure, you shall not be liable to pay for services not delivered by us.
  9. You agree that we may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998.

Terms and conditions for the provision of Email Services and WebMail Services

  1. Orders
    1. Your order must be submitted to us using either the online order form or through one of our representatives. The services must be used in conjunction with a registered domain name.
    2. Once we start processing your request, it may be cancelled subject to you paying us our full fees incurred by you on your behalf. For the avoidance of doubt, any fees paid will not be refunded. Our refund policy does not apply to this situation.
  2. Duration
    1. The Contract for email and webmail services will be for a period which depends on the package chosen (“Minimum Term”) starting at the time the order is accepted after which it will expire unless it is renewed for a subsequent period . This is subject to the provisions for early termination set out in the general terms and conditions.
  3. Consequences of termination
    1. On termination for any reason, we will cease providing the services and your mailboxes will be deleted.
    2. If the termination is during the Minimum Term you will be liable to pay us the charges that would have arisen from the date of termination till the expiry of the Minimum Term.
    3. You acknowledge that with regard to the purchase of email services and webmail services, whether purchased annually or multi-year from us, eighty per cent (80%) of our charges relate to administration charges and are non-refundable. Twenty per cent (20%) of our charges relate to the ongoing cost for the email and webmail services . On the cancellation of annual or multi-year email services or webmail services after the end of the Minimum Term the refund will be calculated on a pro rata basis of the twenty per cent (20%). Renewals of any annual or multi-year email services and webmail services will be on the same eighty per cent (80%) twenty per cent (20%) basis.
    4. If you have a monthly package you are not eligible for a refund.
  4. Mailbox
    1. Each mailbox has a storage quota. This may be by reference to the number of emails held, the size of attachments, or other methods we may specify. This is in place to protect your account and other accounts from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased through your control panel. It is your responsibility to ensure that your mailbox does not reach its allocated level. We will not be liable for any email lost due to full mailboxes. You can check your mailbox capacity from your control panel.
    2. We may occasionally need to change these limits either for operational reasons. If we do so, we will endeavour to give you twenty-one (21) days advance notice of the new limits by email and after that notice expires we may refuse to accept material and/or remove materials which exceed the relevant limits. Your e-mails will be stored on our clustered mail services until they are removed from our server.
    3. It is your responsibility to keep your password confidential and to change the password on a regular basis. We will not be liable for any data losses or security issues due to stolen or insecure passwords.
  5. Service availability
    1. We monitor the mail platform as a whole but do not monitor individual mailboxes. The server uses SMTP, a “store and forward” email protocol, to receive incoming and deliver outbound messages. By default, the mail platform attempts to deliver messages on a regular basis. If delivery is not achieved within twelve (12) hours, a delay notification is emailed to the sender. If delivery is not achieved within four (4) days, the message is returned to the sender.
  6. Storage Capacity
    1. Each account is allotted an aggregated storage capacity initially equal to the total storage capacity of all the mailboxes of that account.
  7. Maintenance
    1. In order to ensure good performance of the servers, we need to perform routine maintenance. This may mean that we need to take our servers off-line. Where possible, we perform such maintenance during off-peak hours. We will try to give you advance notice of any maintenance which requires the servers to be taken off-line by sending you an email to your notified email address on your Account or by posting an announcement on our service status page on our website.
  8. Security
    1. We try to ensure mailbox security and integrity of data at all times. However, despite our efforts, problems may occasionally arise. Where a problem does arise with a specific mailbox, it is your responsibility to inform us of this and we will use all reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is your responsibility to ensure that you back up your data as necessary for you.
    2. We provide anti-virus and anti-spam services for incoming e-mail. This service can be enabled and configured via the online control panel. While we do our best to remove all viruses and spam, we cannot guarantee that we will catch them all nor that no virus will reach your computer. We also cannot guarantee that non-spam messages will never be marked as spam.
  9. Ownership of data and indemnity
    1. All data created or stored by you within our applications and servers are your property.
    2. We will allow access to such data only by our authorised personnel.
    3. You will indemnify us and keep us indemnified against any claim, loss or damage in respect of any web server content, email content or any other data contained within your server space or within applications on our servers.
  10. Use of Email account
    1. If we identify a mailbox or domain name that is transmitting illegal, offensive, abusive, derogatory, defamatory, obscene or infected content, or for the purposes of sending bulk or unsolicited emails, or otherwise causing problems, we will either remove the offending mailboxes or change their settings to resolve the issue. In certain cases we will, at our discretion, disable email or suspend all services to the domain as appropriate.

Terms and conditions for the provision of Website Hosting services

  1. Orders
    1. Your order must be submitted to us using either the on-line order form or through one of our representatives. The services must be used in respect of a registered domain name.
    2. If we accept your order, the processing of your request will start immediately.
  2. Services
    1. We aim to set up Website Hosting within 1 hour of receiving your order and will send you an email to advise you of your user name, password and other information to the email address supplied at the time of order.
    2. You acknowledge that unless otherwise agreed in writing with us, any set up time (“delivery date”) we give to you is a guideline only and we do not guarantee that it will be met.
    3. If you reasonably believe that the service delivered to you on the actual delivery date does not meet the specifications, you must notify us of this within ten (10) Working Days of the delivery and we will then use all reasonable endeavours to resolve the issue within ten (10) Working Days. “Working Day” shall mean a day falling on a Monday to Friday which is not a bank or public holiday.
    4. If you do not notify us of any failure within ten (10) Working Days of delivery or, where we have carried out remedial work pursuant to paragraph 2d of this Schedule C above, within ten (10) Working Days of us completing that remedial work (as notified to you by us), you will be deemed to have accepted the service as delivered.
    5. We reserve the right to amend the service, at any time, provided that this amendment does not materially detrimentally affect the service.
    6. We may occasionally impose limits on your storage space or data activity if we impose any limits, we will give you twenty four (24) hours advance notice of any limits by email.
    7. You hereby acknowledge that you will never physically access the servers and platforms and you will not be provided with any equipment or device.
  3. Charges
    1. You are responsible for ensuring that your bandwidth does not exceed the allowances set as part of your package/service.
    2. If your bandwidth either exceeds the allowance set as part of your package/service or reaches the point where it has an adverse effect on other customers we reserve the right to:
      1. disable your site, without prior notice, until you can reduce your bandwidth usage; or
      2. charge you for excess bandwidth usage, over and above your package allowance, as published by us from time to time.
      3. You acknowledge that with regard to the purchase of Website Hosting services, whether purchased annually or multi-year from us, eighty per cent (80%) of our charges relate to administration charges and are non-refundable. Twenty per cent (20%) of our charges relate to the ongoing cost for the hosting service. On cancellation of annual or multi-year hosting services after the end of the Minimum Term the refund will be calculated on a pro rata basis of the twenty per cent (20%). Renewals of any annual or multi-year hosting services will be on the same eighty per cent (80%) twenty per cent (20%) basis.
      4. You acknowledge that in regard to the cancellation of Website Hosting purchased on a monthly basis, from us, no refund will be payable on a pro-rata basis or otherwise.
      5. Whilst with some of our hosting packages we do not limit the amount of bandwidth your site can use, this still needs to comply with our hosting agreement with You. Should your bandwidth present a risk to the stability, performance or uplift of our servers or have an adverse effect on other customers we will notify you via email and you may be required to upgrade to a virtual private server or dedicated server or we may restrict the resources your website is using.
  4. Duration
    1. The Contract for Web Hosting Services will be for a period which depends on the package chosen (“Minimum Term”) starting at the time the order is accepted after which it will expire unless it is renewed for a subsequent period. Monthly and auto-renewable services may be terminated by not less than ten (10) working days notice, via your online Account with us, expiring on your billing date for the product specified in your Account with us.
  5. Consequences of termination
    1. On termination for any reason, we will cease providing the services and your Website will be deleted.
    2. We shall be entitled to payment of any charges set out in paragraph 3 of this Schedule C
  6. Maintenance
    1. In order to ensure good performance of the servers, we need to perform routine maintenance. This may mean that we need to take our servers off-line. Where possible, we perform such maintenance during off-peak hours. We will try to give you advance notice of any maintenance which requires the servers to be taken off-line by sending you an email to your notified email address.
    2. We also may need to, and reserve the right to, suspend the service if you exceed your maximum bandwidth transfer quota as notified to you.
  7. Storage Capacity
    1. Each package/service is allotted an aggregated storage capacity initially equal to the total storage capacity of all the mailboxes of that account and website files.
    2. You acknowledge that we have no control over any content placed on your website (either by yourself or by website visitors) and that we do not purport to monitor your website content or software. Without prejudice to our rights of termination in the General Provisions, we retain the right, but shall not under any circumstances be obliged, to immediately and without prior notice to you, remove content or software from your website, or suspend the service, where we become aware or reasonably suspect that such content or software constitutes illegal (including defamatory) material, infringes the intellectual property, or other rights, of any third party, or is in breach of our Acceptable Use Policy.
    3. You hereby accept that the sole purpose of the Web Hosting Services is the hosting of website files on our servers and platforms. You acknowledge that it is strictly forbidden to use the storage capacity allotted for any other purpose, such as, but not limited to, for the storage, backup, or archive of electronic files, documents, log files etc. We reserve the right to suspend the services and/or to cancel the contract in such case.
    4. Whilst with some hosting packages we offer unlimited storage we do not limit the amount of storage your site can use, this still needs to comply with our hosting agreement with You. Should your storage useage present a risk to the stability, performance or uplift of our servers or have an adverse effect on other customers we will notify you via email and you may be required to upgrade to a virtual private server or dedicated server or we may restrict the resources your website is using.
  8. Security
    1. We try to ensure server security and integrity of data at all times. However, despite our efforts, issues may occasionally arise which are beyond our reasonable control. Where an issue does arise with a specific service, we will use all reasonable efforts to resolve the problem. However, we do not guarantee that we can restore any lost or corrupted data and we will have no liability for the loss or corruption of any data. It is your responsibility to ensure that you back up your data as necessary for you.
    2. We scan all files on upload via FTP. While we do our best to block infected files, we cannot guarantee that we will catch them all. We cannot be held liable for any virus infections caused by visits to your site.
  9. Ownership of data and indemnity
    1. All data created or stored by you within our applications and servers are your property.
    2. We will allow access to such data only by our authorised personnel as may be necessary to provide the services.
    3. You will indemnify us, hold us harmless and keep us indemnified against any claim, loss or damage in respect of any web server content, email content or any other data contained on our servers or within applications on our servers.
  10. Your obligations
    1. You must notify us if you become aware of any unauthorised use of all or any part of the Website Hosting.
    2. You will maintain and keep confidential all user names and passwords and not disclose them to any unauthorised party. If you have any reason to believe that any such confidential information has become known to an unauthorised party, you should inform us immediately.
    3. You undertake to allow us access at all reasonable times to perform maintenance or other actions necessary to ensure continued access to the Internet.
    4. You will be liable for all activities or charges and associated costs resulting from use of the service whether or not authorised by you and you acknowledge that we will not be liable for any loss of data or confidential information or other damage arising from such use.
    5. You represent that you have sufficient technical knowledge to enable you to make use of the service. You also represent that you know the nature of shared hosting and notably that the servers and platforms are shared with other customers.
    6. Failure to comply with any of your obligations as set forth herein or any use of the Web Hosting Services for illegal purposes or if the use of the services by you or by any party harms or affects the servers, platforms, quality of service or networks of Dedred Limited, other customers or third parties, we reserve the right to suspend the services, even without prior notification, and possibly cancel the contract. You remain solely responsible for the suspension and/or the cancellation of the services and for any direct and indirect consequences that may arise. You formally accept that no refund, voucher, or any other type of compensation will be issued in case of suspension and/or cancellation.
  11. Liability
    1. You acknowledge that you have sole responsibility and liability for the design and maintenance of the website and for ensuring that it does not infringe the intellectual property or other rights of any third party and is not illegal. You are responsible for securing your website and for making sure your files, scripts and any other elements are up-to-date, safe and secure at all times.
    2. You acknowledge that we have no control over any content placed on your website (either by yourself or by website visitors) and that we do not purport to monitor your website content or software. Without prejudice to our rights of termination in the General Provisions, we retain the right, but shall not under any circumstances be obliged, to immediately and without prior notice to you, remove content or software from your website, or suspend the service, where we become aware or reasonably suspect that such content or software constitutes illegal (including defamatory) material, infringes the intellectual property, or other rights, of any third party, or is in breach of our Acceptable Usage Policy.
    3. We do not guarantee the proper delivery of any email message or other data once it has left the confines of our network, and similarly we do not guarantee that data traffic will be delivered or that its contents will be held secure once it passes out of our control.
    4. Where we supply third party equipment, software or applications, our responsibilities are limited to the level of warranty provided by the third party.